LM
LOVEY M

1 reviews | Active since Nov 2014

05 Jun 2016, 11:19

bad service

<p>good day ,</p> <p>my name is Lovey Mabaso from soweto mzimhlophe ,cell number *** ,home choice account number :***</p> <p> parcel number :PFS***0</p> <p>someone called me from homechoice saying they have special for winter blankets that was on the 1st may 2016 they , then i said to him i dont want blanket i want beding for kids, so i place the oder and i asked for double they deliver beding for single on the 06.05.2016 , so i call the call center and asked them why they deliver wrong oder because i dont have single bed , what am i gonna do with single bedding then they say i should send it back via post of which it will be so expensive,so i send the email to Rameez Behardien <***>who helped me with similar case before , he said he will send someone to came and take it back , i should send him my deliver adress , i send the pick up adress, and my details and pick up date which was on the 28.06.2016 , they didnt come, i was so dissapointed , so please help because is afetcting my credit record , i cant pay for something that i dont like. their service is always bad because this is not the first case, please assist </p>

0
Replies (1)
Homechoice
Homechoice's reply06 Jun 2016, 06:20
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team