Bad service

<p>I ordered some bedding on line and paid for it via my debit card on the 18th April 2016, received a confirmation ghat my order was successful and 2 days later a notification that my order was dispatched order number: ***0, within a week or so someone called me stating that they are a courier/ driver for Homechoice and they would like to confirm my delivery adress, which they did with no problem.</p> <p>Twoo weeks later my parcel has still not been delivered(no communication from Homechoice as to why not) and I decide to send an email to *** and i only received a response from them on the 7th May saying my parcel will be delivered before the 20th May and so the wait continued.(In all this time I received at least 6 calls from either the courier or homechoice staff wanting to confirm my delivery adress)</p> <p>I then receive a call from Homechoice on the 13th May wanting to confirm the order i places on the 18th April which is on a 6 months plan, I told this lady that i paid the amount in full on the date of purchase and I am still waiting for the parcel. She told me that had been some system problems and she has fixed it now and i should get my parcel within 7 working days.</p> <p>Days went by and i finally received an sms saying my order has been dispatched last week Thursday and that it would take a couple of days for delivery. I waited once again only to receive an sms saying Order ***0 credited on the 12/05/2016.</p> <p>After numerous attempts at calling their call centre I find out my order was returned to HomeChoice because the driver/courier 'probably doesn't know where the delivery adress is' yet i have been confirming the adress too so many people already and not only that but Homechoice has delivered to that same adress for an order i placed 10/11/2015.</p> <p>Nobody can tell me when delivery will take place or why there's a hold up, I cant ask for the refund up until the order is returned by courier which nobody can confirm when that will happen so the lady on the other hand just logged a query and gave me *** and told me to call after 2 days.</p> <p>This is unacceptable behavior from Homechoice, i paid for a product and I should get it and be informed of any glitches they might have with regards to delivery.</p> <p>I want to know how i can cancel this order and receive my refund without being sent from pillar to post</p> <p>Zandile Mapasa</p>