AvdM
Anna van der Merwe
1 reviews | Active since Feb 2015
06 Feb 2015, 09:26
Bad service
I placed an order which I paid cash. They phoned me to tell me that some of the stuff is sold out, I changed my order after they advised me what they had in stock. Every time I phone they give me a different story. Out of stock, then they said I still owe money which I said I'll pay as soon as they send me a mail with the exact amount, still waiting (2 weeks now) Wednesday I phoned again, this time she said they have in stock, today when I phoned they said there is no stock and it has been discontinued.
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Replies (1)
Homechoice's replyOfficial
16 Feb 2015, 17:34Hello MaHarnas,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply16 Feb 2015, 17:34
Official
Hello MaHarnas,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team