BAD SERVICE

I TELEPHONE IN APRIL TO GET A SETTLEMENT FIGURE TO SETTLE THIS ACCOUNT. ON RECEIVING THE SETTLEMENT I TOLD THE CALL CENTRE PERSON THAT I WILL BE SETTLING THIS ACCOUNT AND TO ENSURE THAT THE DEBIT ORDER IS CANCELLED. THIS WAS NOT DONE AND ON SETTLING THE ACCOUNT THE DEBIT ORDER STILL WENT THROUGH. I HAVE BEEN CONTINUALLY PHONING THE CALL CENTRE TO ENSURE THAT THE DEBIT ORDER IS CANCELLED AND ONLY AFTER THREE DAYS DID I GET CONFIRMATION THAT IS WAS DONE. IN THE INTERIM I ASKED THEM TO REFUND ME MY MONEY AND AFTER MANY PHONE CALLS AND CONFIRMATIONS THAT IT HAD BEEN PROCESSED IT WAS NOT. ONLY AFTER 4 DAYS OF ME CALLING ALL THE TIME TO ENSURE THAT IT IS DONE, WAS IT DONE, NOW IM BEING TOLD THAT REFUNDS TAKE UP TO 48 HOURS. WHY SHOULD I WAIT 48 HOURS WHEN IN FACT IT WAS AGREED ALMOST 11 DAYS AGO THAT THE DEBIT ORDER MUST BE CANCELLED. THIS IS WAY LONGER THAN 48 HOURS. VERY UNSATISFIED CUSTOMER. ESPECIALLY SINCE I AGREED TO OUR CONTRACT TO MAY MONTHLY WITHOUT MISSING ANY PAYMENTS AND THEM STILL SETTLED THE ACCOUNT 4 MONTHS IN ADVANCE.