Bad Service
<p>A while back I reported that I was having trouble with Homechoice, they sold me a television that did not work from day 1, its been, 2 months, the television is still in my house, packed in its original packaging and has not yet been picked up like they said they would. I've sinced even started paying for the tv, and they told me i wouldnt pay for it. My bank account is being debited though!!!, Im sick of phoning and asking them to come and collect it. I'm sick of complaining. I'm now going to go and speak to my lawyer, because this is unfair that no one from homechoice is taking this issue seriously. Its gotten to the point when I call they hang up on me before I even say what I need to say. If this is how you treat customers then I am very sorry to say I will be telling every one who wants to buy from you not to, your sales people still have the nerve to call me trying to sell me stuff but no one wants to fix this problem, I told them I didnt want the tv anymore, but they refusing to fetch it. This issue needs to be resolved, I am going to take legal action. </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
This is the same responce I received last time, i'm still here complaining about your company. I just want you to know, once this has been resolved, I will no longer be a homechoice customer. I'm done with you lot, You are not focused on customer service, you dont care about your customers, you care only about filling your sales quota at the end of each month,I will not even recomend your company to anyone. I bet should your people call the same **** reply I got last month is the same **** reply you will try to feed me, I'm not goig to take that **** anymore.
This is the same responce I received last time, i'm still here complaining about your company. I just want you to know, once this has been resolved, I will no longer be a homechoice customer. I'm done with you lot, You are not focused on customer service, you dont care about your customers, you care only about filling your sales quota at the end of each month,I will not even recomend your company to anyone. I bet should your people call the same **** reply I got last month is the same **** reply you will try to feed me, I'm not goig to take that **** anymore.