Bad service

I wish someone warned me ,homechoice has bad customer service . I have ordered blankets last month i waited almost 10 days then i traced my order it showed me that it was delivered but not to me by someone else which i don't even know ,so now they make me pay for something i didn't get ,I'm ,I'm tired i want to settle the balance and close the account i regret ever buying to them.they ignored me in all social media platforms i had to create a **** account in order for them to call me thinking I'm a new customer