Bad serive

I have wrote about HomeChoice two weeks back on HelloPeter. Then homechoice promised to resolve my issue its now been 8 days and my issue has not been resolved by homechoice and they are not providing me with the required information they simply ignore my emails once i raise the issue of information. My issue is that my homechoice account does not appear on my transunion credit profile and that account is up to date. It appears on other bureaus. I have asked homechoice to send my information to transunion as i am building my credit profile so that i can be able to access a home loan. Home choice has failed me in this regard. I spoke to Lee-Ann Petersen from homechoice and she has failed to resolve such a simple issue.