Bad savices home choice

Home choice its a **** n they rob people all the time instead of you account being settled they will keep on adding this useless unknow charges just so they can rob you of your cash i have an account with home choice n the last balance i owed them was 372.85 n i made n arrangements with SSD that i will settle it this month on the 3rd i payed 300 n i receive a text on the 7 that my balance is R72.85 then on 11 i made a payment of R72.85 n i was latter called by one of the home choice agent telling me that i now owe R105.00 like how can i owe such amount then when i tell the agent by the name of nokubonga that i have made payment she informed me that they didnt receive the payment n that i should pay the balance then today the 15th i receive a thank you sms from home choice n that my balance is now 41.40 so my question is why do u add charges on something that you know is fully paid why are you robbing me of my hard earned cash this bussiness of your is really bad n you keep milking people money for unreasonably so