BAD RIDICULOUS WORSE -0000 CUSTOMER SERVICE

So five years ago we ordered bedding from Home Choice. My wife send it back, firstly it was the wrong colours and secondly the quality was not good. We were told that we can drop it off at their offices in Cape town as we live in Paarl. At the time I worked for a company close to Home Choice and boxed the unit and send it back where the lady by the name of Pam, their quality checker will check the units and they will let us know. Three weeks passed and we heard nothing, my wife then called homechoice and the consultant advise that Pam will get back to us regarding exchange. Again a few weeks passed and we heard nothing. We then decided that Homechoice will not get back to us and will in future buy our bedding somewhere else. A year later we got a call from Homechoice consultant stating that we are in arrears with our account. After numerous calls to the call centre, everytime speaking to another consultant and repeating the story all over again no one gave us an answer and we were told that they will get back to us. No one bothered to call back until a few weeks ago where we get a email from an Attorney demanding us the pay Homechoice R8400, **** I mean we do not even have the bedding, and they demanding us to to pay R8400. When my wife called homechoice no one were really interested in helping her, they do not even listen to our complaints. I am very upset and disappointing in the service receiving from Homechoice and now sitting with a R8400 outstanding amount that I have to pay for bedding I do not even have. I asked homechoice 4 years ago to replace the bedding I send back and never received any replacement. So What am I paying homechoice now. You never ever bothered to call back even after numerous emails, which I still have and forwarded many times. I asked for Supervisors or Managers to call me back but no one bothered to call me back now you want to black list me and want me to pay for things i never send me and to your negligence you never got back to me. I have made numerous calls over that year period without any response. so now tell me where do you want me to get 8400 for bedding i do no longer have. Anyone with advise as to what I can do to clear this from my name.