Bad quality products and bad customer service

I purchased bedding from Homechoice in December 2017... it's cost me about R3000 for 2 sets. Bought a romaine set and a manhattan set. On 18 January 2018 I had gone back to the store with the Romaine set because the stitching was coming loose. I was bad. I first had so much trouble with the person who assisted me at the Wynberg store. He first didn't want to take the set in. Then eventually after I got annoyed with his way of dealing with the matter he said he will send the duvet for assessment. Ever since I had taken the product in...no one had called me... no one provides feedback... and I am paying for goods that I do not have! When I called in on 6 Feb I was told that they captured the purchased date December 2016 instead of 2017. I told them to change it because this will most probably have a bad effect on the assessment. I spoke to Liezel who said that the manager Theo will call me back. On the 13th I called again and had to explain the whole thing over because the lady I spoke to could not see any notes on the system and the purchase date still was 2016. She said she will escalate it and will get back to me. Today I called again and still the same thing. Purchase date is still 2016 and nothing has been done!!!! Let me make a point.... this is the worst service I have ever recieved and especially for a product which I am paying for but do not have. I want this matter dealt with.