LD
Louisa D

1 reviews | Active since Mar 2011

05 Apr 2016, 09:06

Bad quality

I ordered a PEACH set of bedding (including curtains) when I received it I was very disappointed as the colour was not peach but a washed out almost the colour of a carton box. I did not open it out of the original package. when I eventually did it was unfortunately past their 14 day period. I telephoned them and they refused to make an exception as the 14 days was passed, and cannot make an exception for me. I bought from them many times before and was never unsatisfied, In future I will NEVER encourage anyone to ever buy from Homechoice any bedding as you CANNOT be sure the colour on the picture is the same as what you will receive.

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Replies (1)
Homechoice
Homechoice's reply05 Apr 2016, 09:18
Official
Hello Louisad,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,