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Michelle M

1 reviews | Active since Dec 2013

23 Jun 2015, 15:10

BAD QUALITY

I have bought curtains and duvet cover before from homechoice so placing my second order I thought would be a delight. NO<br> <br> I RECEIVED MY ORDER WELL IN TIME, CURTAINS BUT NO NO NO, STRINGS OUT THE BOX, THE COVER OPEN ON THE SIDES MEANING IT WAS RE OPENED BEFORE, THE STAFF AT HOLDS THE CURTAINS DOESNT MATCH WITH THE CURTAIN, THE CURTAIN IS VERY WEAK AS IN YOU CAN SEE THROUGH IT, LISTEN I BUY CURTAIN FROM MRP FOR 299 CASH, THIS IS WITH A DOUBLE LAYER VERY GOOD QUALITY, IF I WILL END UP PAYING 1K FOR ONE SET OF CURTAINS AM EXPECTING GOOD QUALITY. AM VERY MUCH DISAPPOINTED. CAN YOU COME COLECT THE CURTAINS, I RECEIVED THEM AND TOOK DOWN SAME TIME.

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Replies (1)
Homechoice
Homechoice's reply24 Jun 2015, 08:08
Official
Hello MMMMMMM,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team