Bad online Service

Online service is very very bad from Homechoice if you make an order you have to phone ask what's happening because the order will be there not is processing for weeks and when you phone no one is even aware why it is not yet processed, one time I ended up cancelling my order because it was taking too long to be processed and I needed those for a wedding gift that was in few weeks and I could not use the other ways because my account only have access to online purchasing which is weird I was expecting to have best of both worlds but not with homechoice, and I always wonder why?