Bad indescribable service

On the 14/05/2021 one of the drivers from homechoice called me to ask if I will be available the following day to come and collect the item I am returning as it was 17h50 and according to him it's already late so I confirmed that I will be available. The following day I called the guy at about 14h15 and he had an attitude about what he said. The ch oprf item was delivered on Monday and the guys said they are only doing deliveries and not collecting as someone else will be doing that. I called the guy today and again he had the same bad attitude and hung up on me about the collection. I called customer service and explained the situation to Luthando, the phone cut and she did not even bother to call me back. The Homechoice customer service and experience overall is bad it falls from top Management down to the courier service. If this item is not returned back I will end up being billed for an item I did not use simply because of people's incompetency and lack of doing their job. I need this issue resolved within the next 12 hours because I've been patient with this bad appauling service when I pay my account on time without fail. Is this the treatment you give your loyal customers?