1 reviews | Active since Jun 2018
Homechoice always has monthly deals and promotions. Now I know how they make that money back. I placed two orders 1. 3 piece comforter set 2. 6 piece comforter set all on account over 6 months. These orders together would be R2598. After proceeding with the order I get an email with all the extra charges which amounted to R3420. So I decided to have a closer look at these charges. One of the things that I noticed was that these orders that I placed on the same day at the same time had two separate delivery charges! I enquired about this and was told it's because they won't be coming at the same time. I mean how does that work?? What's stopping them from brining the products at once? Also the one charge was higher than the other because it weighed more. In all my time of purchasing things online never have I come across such. In fact with some companies, orders over a certain amount would earn you free shipping. I didn't expect this from such a big company! On top of the the employees are rude and not helpful. Only friendly when they want to make a sale!
Good Day Lee Dlamini,
Thank you for your post on the Hello Peter forum.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
An agent will be in contact with you shortly.
Regards,
Monique
Customer Support.
Best regards,
Good Day Lee Dlamini,
Thank you for your post on the Hello Peter forum.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
An agent will be in contact with you shortly.
Regards,
Monique
Customer Support.
Best regards,
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