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Marcus M
1 reviews | Active since Apr 2023
05 Jun 2025, 20:03
Bad Homechoice Service
I paid my Homechoice Account on Sunday. Monday I got a SMS that says. “Thank you for your R**** HomeChoice Payment.” Today it’s Thursday I load money in my Bank Account and I find a declined debit order from HomeChoice. Same people I paid on Sunday. Now I just received a message saying. “ Mr Makhubedu your HomeChoice debit order has been declined for R359.85 due to insufficient funds. Contact us on *** to arrange payment.” What kind of service is this? 😡
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Homechoice's replyOfficial
06 Jun 2025, 08:06Hi Marcus,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply06 Jun 2025, 08:06
Official
Hi Marcus,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team