Bad experience, really bad

I ordered a TV at Homechoice (order number ***8, then changed to order number ***2 ) and 3 weeks later, the order status status is processing. So some history on this order- I receive calls from Homechoice (truecaller identified) and 9 out of 10 times, their line is bad, or they pretend that the line is bad, because I cant hear a thing and then the call ends. I know its not my phone, as all other calls are clear. Then eventually when I speak to someone they would tell me that the TV licence is behind or something. This is what is frustrating- between SABC and Homechoice, someones system is "stupid". So when you do the monthly debit order on TV licence, the system at homechoice thinks that the TV licence is behind, and they even prompted me to pay it up to date before they can proceed- IT IS UP TO DATE, it gets paid monthly. So after numerous Emails and attempted phone calls (I end up on hold for 20- 30 mins- my airtime) they eventually accept the TV licence. Now I am waiting, I send them an Email (***) and guess what, I receive a fami**** call with no answer on the other side and then it gets hung up, meaning I will have to wait for another 2 weeks before I can speak to someone to actually know whats going on... They don't deliver in 2 weeks, Currently I am frustrated, its 3 weeks later and I anticipate further delays and probably more weeks before the process moves 1 step further. They told me I can expect delivery in 7 to 14 days about 20 days ago.