EB
Engela B

1 reviews | Active since Mar 2017

02 Mar 2017, 12:07

BAD & DISGRACE!!!!

<p>I am really not very happy and satisfied with the service I am receiving form Home choice :-(</p> <p>I can not log into my account because the lady that tried to make contact with me yesterday changed my profile to my old number, why I would not know!!!!!</p> <p>How long will it take to pass the credit on my account??????? I have spoken to a gentlemen at your office and confirmed that I did not receive the pot set, so I need it to be credited from my account!!!!<br />THIS IS MY FOURTH REQUEST, PLEASE BE SO KIND TO LOOK INTO THIS MATTER URGENTLY!!!!! I am going to report this matter with the Ombudsman................please rectify my account and allocate my payment asap!!!!!!</p> <p><br />Good day</p> <p>Please be advised that I have not received invoice no: ********** 9, please be so kind to credit this invoice on my account and send me an updated statement.</p> <p>Dali 13-piece deluxe duvet set 125170 1 16 x R182.81 R1999.00 R221.87 R0.00 R179.91 R363.46 R2764.24</p> <p> </p> <p>If this matter is not resolved by the end of business today, I am taking this matter further.</p> <p>Correspond via e-mail please</p>

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Replies (1)
Homechoice
Homechoice's reply02 Mar 2017, 14:34
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team