Bad customer services and taking advantage

I bought a generator from homechoice last year as i was working from home .The generator couldn't light other appliances beside the desktop that wasn't much of a problem until it just blasted and stopped working. Called home choice and the sent for the reture for the generator ..waited for a week for the collection called homechoice and asked if it will be collected and they thought it was collected and i told then no one came .then the lady told me that she will make sure that its collect today because a Gp list confirmed that it shhould be delivered. A guy called after an hour to vollect the generators. After collection i waited for a week with no sms stating that they have the generator .called them october to find out whats happening they said they dont have it it can take a month before they have it from the courier given it big .I kept on calling until november home choice saying they have no feed back for me i went to my phone and called the courier guy and they said it was with them and will deliver to home choice .called home choice more the 40 times from october to this day and notes on there system was only captured from the 4th of december .called homechoice and informed them of y findings since they could not give me answer , they always said they is no record on the gp list and mybe its at the warehouse to this day i havent gotten feedback .the courire said on december that the generator was now at the homechoice warehouse and home choice says they dont have any record now am expected to pay while home choice says they dont know who is suppose to do the admin me ? Email lady by the name Elise Veldsman who sent and email to me december already telling me they are on my case but have further sent communication witth no response from her .have sent an email recently to there ***** department with no response , i last month went to the walk in at Ghandi square and they promised a response to this day from October to date my Generator is no where to be found because clearly my Generator is ****** and its an inside job either from the courier or Homechoice because no one is giving me answer and am expected to pay my credit record is being damaged at the same time .I was unconvinced as i had to go back to the office living my twins who were only one year having to go back to the office and i had just lost family in September this really broke me in so many ways my kids were not ready and i wasnt ready finanicial because the money i used to transport its the same money that i was paying for the genator .who should give me answer what is the delivery department not keeping records and recordkng info on the gp list is it my fault that no one is giving me answers .Imagine if i never had excess yo a land line and i was poor because really home choice really hurt me badly honestly the professionalism and hanging up of phones .to not know where the generators is for a big company like homechoice am dissapointed i have been with home choice for years and this is a first am shock and disappointed.