Bad customer services

I'm very very disgusted with the very bad service I received from homechoice😩😩😩 I ordered a bed and headboard after they had Been pestering me with calls trying to makes sales. I placed an order in November and everything was finalists and they told me that for both these items I will pay for 200 which is still fine. I waited the whole December and when they finally decided to delicer after I have been chasing them they only delivered headboard but they took the normal installment. The courier guy who delivered the headboard told me that he only brought was he was given and does not know anything about the bed. I called again on Monday they said they ill get back to me and no one did. Again end of January the took my money 1200 no bed and no explanation then again this morning I called them and got an agent that sounded she did not know what she was doing and she refused to give me her nam when I asked for it after she told me they returned the bed back to home choice and I must re order and now my question is why are they taking my money and no one has gotten to me to tall me that and wahy was it taken back to home choice she dripped the phone on my ear. I will never ever use their services this was my first and last time. I ve heard bad revised from people I know personally and I thought they were just being negative. HOMECHOICE HAS A BAD/POOR CUSTOMER SERVICES AND I WILL DISPUTE MY MONEY AND TAK THIS FURTHER UNTIL THEY GET BACK TO ME.