Bad customer service,poor communication, questionable conduct on warranty

I bought a Phillips Iron from homechoice with a warranty of 2 years ,last month it just stopped working and notified them the next day. They came and collected the iron but no feedback to be date has been provided by Homechoice to me myself. I am the one who keep calling to find out if there is any progress but nothing ,all the consultants can say to me is that to me is that they will request a call back from the relevant department but no one calls.

To everyone out there I advice against buying any electronics from homechoice to avoid being inconvenienced and the bad service .

All they know is calling and harrassing people with their expensive sales.

Go to reputable shops that won't give you problems when you return faulty things bought from them,homechoice is failing when it comes to a good customer service,they lack professionalism and good customer service all they care about is sales and once they have you signed on the dotted lines you no longer matter.

I will never never recommend Homechoice to anyone