CM
CONSTANCE M

1 reviews | Active since Apr 2015

07 Dec 2016, 16:38

BAD CUSTOMER SERVICE ONE OF THE WORST SERVICE PROVIDERS

<p> I have encountered the worst expirience of my life all because of HOME CHOICE. I wanted to buy some pots on credit from this guys. They approved my account and I placed the order. The order was lost at their post office in Capetown without even reaching JHB. Without even receiving the order I started receiving monthly instalments to pay and threatening phone calls from diffent people from their call centre. They insisted that the goods were at my post office and I kept checking until one lady informed me that they always do that to customers. After several attempts to reap me off they kept quite without informing me that they got the goods back and closed the account without my knowledge.</p> <p> </p> <p>Now the problem is they SEND MY DETAILS TO THE ITC AND SAID IM A DEFAULT PAYER. Now I am failing to open accounts elsewhere because these guys have blacklisted me for no apparent reason. I tried to call them today the 7th of December thats when I got the information that they recovered their pots but they still refuse to clear my name referrering me to different departments to solve my case.</p> <p>THOSE WHO WISH TO DEAL WITH HOME CHOICE, MY ADVISE TO TOU IS TO DEAL WITH PROFESSIONALS ONLY.</p>

0
Replies (1)
Homechoice
Homechoice's reply08 Dec 2016, 08:25
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team