Bad Customer Service / Incorrect Order received

I ordered a Jenna Blanket Combo (single ply in Black Grey and Cream) in the East London Office with the assistance of Sales Lady :Nwabisa. The order was captured and paid for and upon delivery of the order, I received 3 x lilac and Teal 3 ply mink blankets)

Upon calling the calling center (Speaking to Nangiwe and Sibongile) and being pushed from pillar to post regarding how the process should go from now on I was finally advised to drive back to the ever packed, parking-less East London showroom and submit the item back for a refund.

No one bothered to inform me that the was a problem with the stock of the item I had originally ordered was either out of stock or unavailable and allow me as the purchaser theright to decide what I want with my money.