1 reviews | Active since Aug 2020
Bad customer service from Homechoice
I placed an order. My order arrived with a statement reflecting the instalment due on the 30/09/2025.
I made a payment on the 22/09/2025 but to my surprise my account still reflects with an amount owing on the 30/09/2025.
I requested a callback 2 days ago and I called the customer service line twice today. Each time someone answered and muted the call cause the hold music stopped playing then eventually dropped the line, this happened twice. On the second time the agent unmuted, I could hear the background noise then placed me on mute again, till the agent eventually dropped the call.
I need someone to assist me asap cause I did not sign up to pay over thousand rands every month.
Your customer service is awful and I need a supervisor to call me asap to sort this mess out.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team