Bad customer service from homechoice

I have to say homechoice has the most appalling service, it seems like no one actually knows what is going on. I placed an order online 2 weeks after registering with my JHB address after I had checked out the address changed to the CPT address where I no longer reside, I emailed them to explain that the address is wrong and no one answered, I have called about 6 times with no joy. I was told that the query will be resolved after 7 days but now it has been 2 weeks and I am told that they do not know how long it will take to resolve the issue and that I just have to wait. They unfortunate part is that I had already paid the full amount, the lack of communication is just frustrating. I cannot even begin to count how much airtime I have spent call them as the calls are never less 15 minutes