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MA
Marcellos A

1 reviews | Active since Oct 2023

19 Oct 2023, 10:45

BAD CUSTOMER SERVICE FROM HOME CHOICE

I bought a Bennet Read 22L Manual Airfryer from Home choice I took it in for repairs for a faulty door that was rattling when it was switched on. I got the product back after two months on the 8th August 2023 at the PortElizabeth branch.The temperature switch was faulty and sometimes it will not switch on. I called on the 10th of October 2023 and spoke to a lady called Zaheera at the Cape Town offices. She promised to log a refund and that i was going to get a call back after 48 hours. Today i called again and talked to a lady called Ziziphe and she said that there is no refund logged but she can see that i asked for a refund. She also said i can expect a call back from a supervisor today and she also logged a refund. I am not sure can i believe her.

0
Replies (2)
Homechoice
Homechoice's reply20 Oct 2023, 08:20
Official
Hi Marcellos.

Thank you for bringing this matter to our attention.
 
We will be contacting you to get further details from you.
 
Regards
Homechoice
MA
Marcellos A's update20 Oct 2023, 10:32
Reviewer Update
Good day. I received an email to send my bank statement and proof of payment or call the customer care number. When i called i spoke to a lady called Sine and she said a refund was not logged but the lady Ziziphe that i spoke to yesterday was going to do the request for refund. Miss Sine who assisted me today 20th October 2023 said she was going to do the request for refund. I have sent my banking details to customer so I will wait for the refund to be done.