1 reviews | Active since Feb 2017
Bad Customer service
Thought i share my first time Bad customer service experience with Homechoice.
I submitted my order on the 14th of January. everything was processed accordingly. part of the order was delivered 2 days later. Till today i am waiting for my order. i was told that longest time should take 7 to 11 days, which, in my experience is not true. The reason is that it is almost a month today and still have not received my order.
The website does not give clear indications to where or when exactly it will be delivered. I have been making follow up calls almost the whole of last week, but they will give you the same answer that we have sent follow up and we are waiting for feedback. in my view that is just not right, because if you make a commitment, it is your responsibility to make sure that you live up to your promises and make sure that you prioritize long overdue orders.
I was given the contacts for the courier and to my surprise, they also told me that the delay is with Homechoice. This is the worst bad service i have ever experienced in my life. It is very difficult to get help. All i have to do now is wait probably for another month or 2,or anytime they decide to deliver my order, which i have no idea even today. if i hadn't waited this long already, i would have cancelled it and take my business elsewhere.
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We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice