BAD CUSTOMER SERVICE

I have received very bad customer service by this institution. I placed an order with them for about 4 items. The 3 were going to be delivered as one order and the 4th delivered separately. I have been tracking these orders with the courier they use and to my surprise my orders were sent back to HomeChoice without anyone calling to explain why. I received my statement of account and am surprised that they have billed these items, which the installments will be deducted on the 25th June.

I still have not received anything, I don't understand why I am being billed. An agent by the name of Imraan told me they cant bill me for something I haven't received, he was going to get someone to call me back to assist since the 09/06. (I HAVE REFERENCE NUMBERS FOR ALL CALLS)

I called again today, was on hold for 20mins before I could speak to a human being. Fortunately I came through to Imraan again and he remembered me. He is unable to help me with my account query, is not allowed to transfer me to a supervisor nor manager (company rules) and will get someone to call me. I refused because I have been waiting for this call since the 09/06. He then hung up on me.