DG
Douglas G
1 reviews | Active since May 2015
06 May 2026, 13:33
Bad customer service
We did a cash Purchase Sonia 21 pc bedset. They delivered the wrong color comforter and did not deliver the gown that come with set. Trying to get hold of anyone is a huge issue and the self help whats app does not assist at all, the self help agent says we must send them an affidavit, why must we do an affidavit if they delivered the wrong color. Why can't they just deliver the right color and at the same time collect the wrong item. For the amount if money we have spent with them and then to be treated like a ******** is insane
Helpful (0)
Replies (8)0
Replies (8)
Homechoice's replyOfficial
06 May 2026, 13:40Hi Douglas,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply06 May 2026, 13:40
Official
Hi Douglas,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
DG
Douglas G's updateReviewer Update
06 May 2026, 13:45Thank you, we have even sent photos via email to ***
DG
Douglas G's update06 May 2026, 13:45
Reviewer Update
Thank you, we have even sent photos via email to ***
Homechoice's replyOfficial
07 May 2026, 12:33Hi Douglas,
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Homechoice's reply07 May 2026, 12:33
Official
Hi Douglas,
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
DG
Douglas G's updateReviewer Update
07 May 2026, 13:46To whom it may concern,
According to the communication sent, if the wrong order was delivered, when can we expect the correct order? It is not enough to simply inform me that we received incorrect items; I need a clear explanation of how you plan to resolve this issue. Please remember that we paid R 7099.00 in cash for items we have not received. As a paying customer, I do not feel confident that this situation is being handled with sufficient care.
According to the communication sent, if the wrong order was delivered, when can we expect the correct order? It is not enough to simply inform me that we received incorrect items; I need a clear explanation of how you plan to resolve this issue. Please remember that we paid R 7099.00 in cash for items we have not received. As a paying customer, I do not feel confident that this situation is being handled with sufficient care.
DG
Douglas G's update07 May 2026, 13:46
Reviewer Update
To whom it may concern,
According to the communication sent, if the wrong order was delivered, when can we expect the correct order? It is not enough to simply inform me that we received incorrect items; I need a clear explanation of how you plan to resolve this issue. Please remember that we paid R 7099.00 in cash for items we have not received. As a paying customer, I do not feel confident that this situation is being handled with sufficient care.
According to the communication sent, if the wrong order was delivered, when can we expect the correct order? It is not enough to simply inform me that we received incorrect items; I need a clear explanation of how you plan to resolve this issue. Please remember that we paid R 7099.00 in cash for items we have not received. As a paying customer, I do not feel confident that this situation is being handled with sufficient care.
Homechoice's replyOfficial
07 May 2026, 16:10Hi Douglas,
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Homechoice's reply07 May 2026, 16:10
Official
Hi Douglas,
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
DG
Douglas G's updateReviewer Update
07 May 2026, 17:26I am not seeing the reply you say you are sending
DG
Douglas G's update07 May 2026, 17:26
Reviewer Update
I am not seeing the reply you say you are sending
Homechoice's replyOfficial
08 May 2026, 09:44Hi Douglas,
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Homechoice's reply08 May 2026, 09:44
Official
Hi Douglas,
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
Please check your emails as we have sent you a follow up email regarding your complaint.
Kind regards,
The Customer Support Team
DG
Douglas G's updateReviewer Update
14 May 2026, 10:35Today is the 14th May, the order has been collected on the 7th May, we are now waiting to find out when we will be refunded, agian this is testimate to the bad level of customer service. This does not align with the response that Homechoice sent to this listing, I dont feel that home choice cares that they Have R 7099.00 of my money and I am sitting with nothing. This is shocking customer services. I have also lodged a compliant with the Consumer Goods and Services ambodsman in the hope of recovering my money or the items that I originally ordered .
DG
Douglas G's update14 May 2026, 10:35
Reviewer Update
Today is the 14th May, the order has been collected on the 7th May, we are now waiting to find out when we will be refunded, agian this is testimate to the bad level of customer service. This does not align with the response that Homechoice sent to this listing, I dont feel that home choice cares that they Have R 7099.00 of my money and I am sitting with nothing. This is shocking customer services. I have also lodged a compliant with the Consumer Goods and Services ambodsman in the hope of recovering my money or the items that I originally ordered .