1 reviews | Active since Dec 2024
Bad customer service
I ordered a kitchen bundle and base set (with a free gift which was a mattress) on the 31st of May 2025 and I only received a kitchen bundle. I have been calling to check when can I expect the base set as I needed it more than the kitchen set and wanted to find out why was my order separated. Fast forward, my order was returned after I was told to expect it from 17-20 June.
On the 21st of June I received an SMS saying that I will be charged R782 for not returning the free gift with the order, the order I never even received!!!
I called again on the 23 June and the agent told me that the gift was returned and they will credit my account. Now my balance went up with +/- R1000 and when I check on the App it shows that the mattress has been added and I'm going to pay R95x12 month for it!!! I am not going to pay until this has been sorted. I'm sick and tired of this ****ty service and it's not the first time.
What frustrates even worse is the fact that the refuse to transfer my calls to their team leader.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
I asked her to refer me to her team and she said they are not available, they are all in the meeting and they will get back to me.
Few minutes later the same Ntombi called and said that she can see the sale on the statement and it was a mattress that I received and signed for, so I am going to pay that amount.
I know homechoice is going to send an automated response and never follow up or investigate so again, I am not going to pay until this has been sorted.
I asked her to refer me to her team and she said they are not available, they are all in the meeting and they will get back to me.
Few minutes later the same Ntombi called and said that she can see the sale on the statement and it was a mattress that I received and signed for, so I am going to pay that amount.
I know homechoice is going to send an automated response and never follow up or investigate so again, I am not going to pay until this has been sorted.