BAD CUSTOMER SERVICE/CONFUSED INTERNAL PROCEDURES

I ORDERED A DUVET ONLINE FROM HOMECHOICE, WAS IMPRESSED BY THE SHORT TIME IT TOOK TO GET APPROVED AND DELIVERED. UNFORTUNATELY WHEN I OPENED MY PACKAGE IT WAS NOT THE COLOUR I HAD ORDERED ONLINE. I IMMEDIATELY SENT A TEXT MESSAGE TO SAY RETURN TO THE NUMBER THAT WAS ON THE INVOICE AS THAT WAS THE INSTRUCTION WRITTEN ON IT IF IT WAS A WRONG ORDER. I GOT A TEXT MESSAGE BACK SAYING I WOULD BE CALLED WITHIN 24HRS. 2 DAYS LATER NO SUCH CALL CAME AND DAILY FROM THEN ON I KEPT SENDING THE SAME MESSAGE BUT NOONE CALLED. WHEN HOMECHOICE EVENTUALLY CALLED ME IT WAS FOR PAYMENT. I THANKED THE LADY FOR CALLING ME AND EXPLAINED TO HER THAT IT WAS A WRONG ORDER AND I NEEDED IT COLLECTED BACK. DAILY FOR THE NEXT MONTH I KEPT GETTING CALLS FOR THE PAYMENT AND I WOULD EXPLAIN TO EACH AGENT WHO CALLED TO LIAISE WITH THE RIGHT DEPARTMENT FOR THE COLLECTION AS IT WAS A WRONG ORDER. WHEN THE CALLS KEPT COMING I ASKED TO SPEAK TO A SUPERVISOR WHO, I ASKED IF THEIR CALLS WERE RECORDED AND SHE SAID YES. I EXPLAINED TO HER AGAIN THE PROBLEM AND SHE SAID SHE WOULD MAKE A NOTE IN THE SYSTEM AND SOMEONE WOULD CALL FOR THE COLLECTION. NOONE HAS CALLED HAVE RECEIVED BLACKLISTING THREATS FROM VMA DEBT COLLECTORS