1 reviews | Active since Jun 2025
Bad customer service by Homechoice
During April 2025 I entered in instalment sale agreement with Homechoice where I bought blanket items ( Order ***). On 30 May 2025 Homechoice began to debit my personal bank for the payments. However I have not received the blanket. On the tracking system that Homechoice provided me the items are said to be " packed" on 24 April 2025 with their courier. On 10 June 2025 I called Homechoice to inform them that I have not received the bought items and I was advised by their dismissive agent that I should go to the police to make an affidavit stating that I have not received the items. I regard this as insulting and absurd in that their own tracking system does not indicate that the items have been delivered. I am really upset at this treatment. For all intents and purposes Homechoice has breached the agreement in that I have not received what I bought and yet they have been paid.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team