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mM
mbusomahlase M

1 reviews | Active since Oct 2016

19 Apr 2017, 06:36

Bad Customer Service and Not Keeping their promises

<p>On the 18/02/17 I reported a defected product ref no: ********** 00 and up until today I have received a replacement as it was promised.</p> <p> </p> <p>I have called the customer service more 5 times since then but with no luck of recieving any sort of help beside empty promises.</p>

0
Replies (4)
Homechoice
Homechoice's reply19 Apr 2017, 08:18
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
mM
mbusomahlase M's update19 Apr 2017, 17:58
Reviewer Update

Will you please keep the correspondence in emails, I do not have the privilege of answering my at work.

My my email address is ********** Could you also please CC my husband on **********

I would appreciate if the correspondence is kept in writing like an form.

mM
mbusomahlase M's update24 May 2017, 06:52
Reviewer Update

Up until today, nothing has been done about my complain but I am paying you as agreed.

please note: I'm not going to pay for the mattress, at least I have told you in advance.

mM
mbusomahlase M's update29 Jun 2017, 13:02
Reviewer Update

Can someone email a feedback about this matter.