Bad customer service and manufacturing of faulty items

I purchased an item online on the 11/07/21 and it was delivered on the 16/07/21.. the item was a 40litre urn. The item stopped working on the 19/07/21 out of no where and I called the call centre to try book for a collection of the item as it is faulty,I was then told I need to go hand in myself and I don’t have a choice,with the looting going around they want me to go inCBD!! And now their branch in Maponya is closed and now I must stay with an appliance that’s faulty and they not even willing to book for collection for their item and now I must stay with a faulty appliance and pay for it