1 reviews | Active since May 2024
Bad customer service and bad quality
I ordered an expensive set of pots last year, and Early this year one of the glass lid of the pots just broke while the pot was on the stove as I was cooking.
I contact homechoice customer service via Email and attached the pictures to express my concerns regarding the quality, as I initially bought them thinking they are of great quality (since they are pricey) and they’ll last me for years.
I live with my kid and my other concern was what if the glass lid broke while he was near, as it kind of made a mess around the house and some glass pieces landed all over.
Now the biggest issue I have is that they said they’ll send courier to come pick it up since March, and even today no one has come to pick it up till today.
I have made several calls since then and I’m even tired of doing follow ups, whenever I look at the pots I’m saddened as they are expensive but I’m now unable to use them as I fear the same will happen with the remaining pot with a lid. The other one will never be useful as I cannot cook without a lid on.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice