GM
Girlie M
1 reviews | Active since Apr 2014
24 Mar 2015, 13:35
bad customer service and bad attitude
I saw special on the company webside and i called in to order , i could not get assistance i was advised to leave message to be called back . Call centre agent called back and assisted with my order. She confirmed that am going to get a 12 piece with free gifts . i received an order and its short of what i saw and promised to be getting when ordering a 12 piece. i received the sms to contact the call centre if i have queries regarding my order of which i called on the 24/03 , the call centre agent was rude told me that i must return the parcel and she just dropped the phone on my ears , and i did the calling . <br> <br> how am i suppose to enjoy Home choice products with this attitude .
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Homechoice's replyOfficial
25 Mar 2015, 10:23Hello Teboho38,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply25 Mar 2015, 10:23
Official
Hello Teboho38,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team