OL
Ofentse L
1 reviews | Active since May 2023
18 Jul 2025, 21:26
Bad customer service and bad appliance
I’ve never experienced bad service as I did today
The way those customers service agents are so rude it’s embarrassing!! Requesting to speak to a team leader is a hassle
Wanting assistance with my dispute and issue with the appliance I got made me resent opening up an account with home choice
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
19 Jul 2025, 08:55Hi Ofentse,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply19 Jul 2025, 08:55
Official
Hi Ofentse,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
OL
Ofentse L's updateReviewer Update
20 Jul 2025, 21:12I have been waiting for your call from Saturday at 10:00
Will my query be resolved 🤷🏽♀️
Will my query be resolved 🤷🏽♀️
OL
Ofentse L's update20 Jul 2025, 21:12
Reviewer Update
I have been waiting for your call from Saturday at 10:00
Will my query be resolved 🤷🏽♀️
Will my query be resolved 🤷🏽♀️
OL
Ofentse L's updateReviewer Update
11 Aug 2025, 10:13You sent a technician to check the fridge and the guy came and told us that the sound is normal and that’s how Defy fridge sounds. We told him that there are 3 different sounds that are really weird and no fridge should sound like that, he said we should record it and send the sound and send it. Three days after he came we sent him a video of how that fridge sound and all he ever does is blue tick message and not respond.
The best solution now is to return the appliances and close off the account and refund us!!!
The best solution now is to return the appliances and close off the account and refund us!!!
OL
Ofentse L's update11 Aug 2025, 10:13
Reviewer Update
You sent a technician to check the fridge and the guy came and told us that the sound is normal and that’s how Defy fridge sounds. We told him that there are 3 different sounds that are really weird and no fridge should sound like that, he said we should record it and send the sound and send it. Three days after he came we sent him a video of how that fridge sound and all he ever does is blue tick message and not respond.
The best solution now is to return the appliances and close off the account and refund us!!!
The best solution now is to return the appliances and close off the account and refund us!!!