1 reviews | Active since Jan 2025
BAD CUSTOMER SERVICE AND *************
Home choice now it looks like they are ****ming us as customers 😠maybe this is how they are making profits 😠1st I received a call from 1 of their consultant saying they have specials on bedding stuff 🤔so I was going to pay 129 for 36 months which we agreed on. But later I received a notification of 349 from my bank with a reference no with home choice and I was surprised 😳but anyway I keep paying bcs hoping that atlist the no of month will be reduced. Late last year i ask them to send me a statement that was in July 🤔which they did and the balanced was less than 1500 of which I was going to finish it by early. Again in December they send me a statement of 1100.and I did make a screen shot of it, so I email them to say I'm not going to pay in December I'm having financial difficulties so they can do the Debit in January twice. Off which they did Derbit 695 but still I see that still needs to pay 600 rand 🤔why is the amount not going down instead it's going up 🤔and I was never told of anything?
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The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team