Bad Customer Service

I visited the Homechoice East London showroom Tuesday 11 January 2023. Upon arrival I found the security at the door and a consultant at her desk. We were only 4 customers at the service desk and it seemed fine. In no time the store filled up and there was only one still that one consultant Sheryl-Lee that assisted everyone to the best of her ability. A prospective customer walked in and out again because there was no one to assist her with a sale on the floor. The manager made a brief appearance but walked away after speaking to the delivery guys and was never seen again. When it was my turn Sheryl-Lee assisted me with a smile and treated me like a very important customer. She continued helping everyone else, it took 30 mins for me to get assisted but I got my parcel and left. I forgot something and went back and this now over 1 hour of her assisting customers she was still the only person in the store with a security at the door. For such a busy store it is just unprofessional to have one person having to assist with sales, payments, collections and all enquiries. Homechoice must really do something and very urgently about this situation and this isn't the 1st time I notice the absolute carelessness of staff and management within this store.