Bad customer service

On the 5th of August 2022 I received and email from a courier company that they can't locate my address or contact details for my Homechoice order or parcel to be delivered to me. I immediately contacted Homechoice that someone **********ly ordered on the 2nd of August 2022 using my account and asked the to contact the courier company to reroute the order back to Homechoice because I didn't order anything. Also haven't received the order. My account was immediately billed for something I didn't order and receive. I tried contacting Homechoice via phone and email however was not helped. I also responded to the email from the courier company to return the order back to Homechoice because I didn't order however I didn't get any response from them.