Bad customer service

i bought a number of items from Homechoice which included a bedroom suit last year. around November, the bed broke and i called HOmechoice to come fix it. someone called me to say he will come assess the damage and arrange for repair. the guy took more than 3 weeks to come after i was the one pestering him. when he got there he checked the bed and said he will come back with spairs, up to now the bed has not being fixed and yet i am constantly getting calls asking me when i will be making my next payment. i have been paying diligently and each time i complain about the bed i am told that the call has been logged and will be followed up. not once have i received a call from Homechoice about the broken bed except for the guy who never returned and who actually said he was just an agent and not work directly for Homechoice.<br> <br> They claim to have called and that i didn't answer, yet i answer all their calls with regards to them wanting payment. how would i know who is calling and for what and why would i choose the calls that i don't want to get instead of the one about fixing my bed. i need Homechoice to either fix my bed by end of the week and return my money as i have had enough.