Bad customer service

Wow HomeChoice I'm just amazed by the service I've just received. This lady calls me telling me she's from HomeChoice wanting to confirm if I've made an order with them.

I confirm all my details then she says I must send her my proof of residence for the address I need my order to be delivered to? I don't live there how will I find a proof of address for an address that I just need an order to be delivered to? If I need a parcel to be delivered to my work address do I need proof of address, she says no. I tell her that my FICA information has not changed and I still reside in the same place.

She wasn't even bothered to say the least and was more than happy to cancel my order when I said I'll cancel. Is this how HomeChoice retains it's clients? I'm still shocked with the "it's either my way or the highway type of service"