CA
Cherice A

1 reviews | Active since Jan 2016

15 Jan 2016, 14:27

Bad customer service

If i receive one more call from your department about payment. I'll open an harassment case against your company. I asked on numerous occasions that you sort out this query, however you fail to do that and allow <br> your *********** staff too call and not talk properly or keep quite on the line, they very *********** <br> I suggest you train them 1st before phoning anybody. You very quick to phone for nonsense but can't resolve a simple query. <br> <br> Please get someone to collect your parcel and I will never do any business with your company and I will advise my family and friends about your horrible service. Since i always have to call you and can never speak to a manager, I suggest you get a senior manager with more knowledge to contact me. <br> <br>

0
Replies (1)
Homechoice
Homechoice's reply19 Jan 2016, 16:16
Official
Hello Jan@2015,


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team