BAD CUSTOMER SERVICE

I settled my account October 2015 and requested a settlement letter of which I received. My bank notified me that there is an outstanding amount of over R3000 that will be debited by Home choice. I called in to check what the problem was and check with Legal department if they have cleared with the credit Bureau as they last updated it last year. I called around 13: pm and spoke to Nashe who refused to give me her surname stating that they are not allowed to give out their second name, she advised that the amount was paid last year, I asked if I can speak to someone from legal or a superior she refused to provide a number to the Legal department because I don't have Legal related query, she couldn't give me a number. I asked to speak to a supervisor she put me on hold for 4 minutes to come back and advise that they are all in a meeting and can't come out to take my call. how does all team leaders go to a meeting a leave a call center unattended. I asked her to take my details and ask a team leader to call me back after the meeting, she gave me 6 names of team leader no one called me back, Alan, Lilana, Maruwan, Leann and Rochealle. she so Rude and was not willing to help. Worst ser