CS
Cyril S
1 reviews | Active since Oct 2023
01 Nov 2023, 14:45
BAD CUSTOMER SERVICE
I bought Highsense 60cm 4 plate stove and undercover oven on the 27th of February2023. I paid it off on three months. The one plate of the stove cracked within three months. I reported the problem and Homechoice sent out a technician in May 2023. Up until now he did not come back to me. It will be better if I can be refunded because i can only use three plates on the stove now.
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Replies (3)
Homechoice's replyOfficial
01 Nov 2023, 15:34Hi Cyril.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Kind Regards.
Homechoice
Homechoice's reply01 Nov 2023, 15:34
Official
Hi Cyril.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Kind Regards.
Homechoice
CS
Cyril S's updateReviewer Update
02 Jun 2024, 17:20Good day. I have supp**** Homechoice with all the information paperwork and is still awaiting the refund that promised.
CS
Cyril S's update02 Jun 2024, 17:20
Reviewer Update
Good day. I have supp**** Homechoice with all the information paperwork and is still awaiting the refund that promised.
CS
Cyril S's updateReviewer Update
02 Jun 2024, 17:36Good day. I have supp**** Homechoice with the relevant documents that was asked and up until now i have not yet received my refund that was promised for the Hisense stove that was collected from me.
CS
Cyril S's update02 Jun 2024, 17:36
Reviewer Update
Good day. I have supp**** Homechoice with the relevant documents that was asked and up until now i have not yet received my refund that was promised for the Hisense stove that was collected from me.