1 reviews | Active since Oct 2024
Bad customer service
Home Choice: Complainant RIAH MASILELA
STAND NO 1238 Zwelisha Trust Kabokweni 1245 City Nelspruit/Mbombela CONTACT:*** Email Address: ***
Customer Service Department
HomeChoice (Pty) Ltd 78 Main Rd, Wynberg Cape Town, 7800
Dear Customer Service Team,
I hope this message finds you well. I am writing to formally lodge a complaint regarding the poor customer service I have experienced with you guys , I had an outstanding payments with you guys as I was receiving countless calls from you telling me I need to settle my accounts or you will take action against me , which I did , I have settled the whole amount that I was owing you guys , but now it’s been more than a month now still my name is not being cleared ,this is affecting my name , I’ve been to your store countless times , then you gave me contact numbers telling me this is the Contact Numbers I need to call so I can clear my name but still no one is bothering to help me I’ve spent more than R200 calling the agents to assist me but still I don’t get help I am using my kids money to buy bread by calling you guys but you are failing to help , I even sent you guys a confirmation letter showing I’ve paid up but no one is willing to assist, this is the worst customer service I’ve received in my entire life. I have tried multiple encounters with your customer service representatives that left me feeling frustrated and undervalued as a customer. Despite my attempts to resolve my concerns, I found the responses unhelpful and the service lacking in professionalism .This is the Numbers you Requested me to call as I wish it was useless for me to call because no one bothered to help me
*** *** ***
As a customer, I expect a certain standard of service, and unfortunately, my experience with Home Choice has not met these expectations. I would appreciate it if you could address this matter and provide feedback on how you plan to improve customer service in the future.
I look forward to your prompt response regarding this issue. Please feel free to contact me at my phone number above or via email at ***
Thank you for your attention to this matter.
Sincerely,
Riah Masilela
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team