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hlomly M
1 reviews | Active since Apr 2015
04 Aug 2015, 20:10
Bad customer service
In 2013 October I purchased bedding sets for cash. I paid Home choice Money for beddings plus delivery fees. In the past 4 weeks I have been receiving calls on daily basis from their customer service to say I have an outstanding balance of plus R 2 200. I have spoken to almost everyone in their call centre and\ Told them that I don't owe HC a cent. The calls have become so unpleasant now because "I keep saying the same thing everyday\"". Last week Thursday I asked the agent that called to Escalate to one of the Managers (Khanyisa)"
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Homechoice's replyOfficial
11 Aug 2015, 14:39Hello hlomlym,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply11 Aug 2015, 14:39
Official
Hello hlomlym,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team