bL
bianca L
1 reviews | Active since Jan 2012
01 Jul 2015, 11:48
BAD CUSTOMER SERVICE
Homechoice don't care about clients, the attitude of the consultants is terrible. I placed an order and asked that it be send to a different address because I am not home during the day. They said they will change it nothing more. When I followed up after being cut off twice they said no I am suppose to send a letter of prove of payments. I said I do not live there where I want the goods send to how will I get a prove of residents if it is not even my residetns. They don't give me any alternative but say no then they cant help me. when I leave messages that they give option for and they \WILL PHONE YOU BACK"2days later still no calls. I send emails"
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Replies (1)Homechoice's replyOfficial
01 Jul 2015, 14:47Hello biancalab,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply01 Jul 2015, 14:47
Official
Hello biancalab,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
