BAD customer service

Good day ,

Please note that I wish to advise that my order ********** 4 has been delivered to the incorrect address.

I specifically updated the delivery address on my account for this order and confirmed it with the consultant on the phone and STILL it was delivered to the incorrect address. Please can a manager contact me back urgently as your call back service consultants feels comfortable enough and sees it fit to put the phone down in my ear!

Alternatively I will have the parcel couriered to the correct address and will deduct this delivery charge from the invoice amount owing to HC as this is an error on your side.

I will be closing my account hereafter as this is not the first issue I have encountered with yourselves.

VERY UNHAPPY CUSTOMER!

Dot Erasmus ********** 010