Bad customer service

I have an outstanding balance with homechoice of which they have handed me over to veri credit. I have been struggling now for over two weeks to get banking details so I can settle the account. I have called veri credit numerous times and every time I call I'm promised I will receive an sms with banking details. I even called homechoice and I was told the same thing, can I please be assisted so I can settle this debt. I feel their service is very bad for making me struggle in order to pay them and I would not recommend anyone to take credit with them.